Technical FAQs 4

How long does a lithium battery warranty last?

The warranty start date of lithium batteries cannot be later than six months (outside China) or three months (in China) after the battery delivery date. Scenario 1: Party B is responsible for product installation.

How long does a lithium battery last?

The standard warranty period of lithium batteries is one year. If extended warranty is required, consult the SSD and evaluate the maximum service life of lithium batteries based on the battery model and application environment. Extended warranty can be provided within the service life and needs to be quoted.

How long can a battery last?

Exceptions on this are: lead-acid batteries: 2 years from date of purchase by the original end-user, with a maximum of 30 months from the Victron Energy invoice date, Lithium batteries: 3 years from date of purchase by the original end-user, with a maximum of 42 months from the Victron Energy invoice date.

What happens if a lithium battery fails during the warranty period?

Faulty parts replacement: During the warranty period, if an individual failure is caused by the lithium battery quality problem of Party B, Party B is responsible for delivering qualified parts to the receiving place agreed by both parties within the committed service level agreement (SLA).

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